Returns & Refunds Policy and Service Flow
Thank you for purchasing music and merchandise on the FlyTag official store. To protect your consumer rights, we provide a complete, transparent return, exchange, and refund process. Please review the following guidelines.
⚖️ 1. Return Principles & Product Scope
Physical Products (NFC Cards & Merchandise)
- 7-Day Cooling-off Period:Customers can request a return or exchange within 7 days from the day after delivery.
- Keep Products Brand New & Intact:Returned items must remain brand new and unused, with all original packaging, accessories, gifts, and seal films intact.
- Free Replacement for Defective Items:If an item arrives damaged or the NFC chip fails to scan, we provide a free replacement with all shipping covered.
Digital Music Content (Streaming & Decryption Access)
- Legal Exemption for Digital Content:Digital content provided online with prior consumer consent is not subject to the 7-day unconditional cooling-off period.
- Service Quality Guarantee:If playback credentials cannot be obtained, audio streams fail severely, or duplicate charges occur, a 100% refund is guaranteed upon verification.
- Access Revocation Mechanism:Once a digital refund is completed, playback permissions associated with the account will be immediately revoked.
🔄 2. Four-Step Return & Refund Process
Go to "Order History" in Member Center, click "Request Return/Refund", or email customer support with your order number and reason.
Support reviews eligibility within 1 business day. For physical goods, return instructions or courier pickups will be provided.
Upon receiving the parcel, the warehouse inspects item completeness; digital items are verified by our technical team.
Upon approval, funds are refunded to your original payment method (LINE Pay is instant; credit cards take 3-7 business days).
💰 3. Full vs. Partial Refund Terms
| Refund Type | Applicable Scenarios | Calculation of Refund | Permissions & Order Status |
|---|---|---|---|
| Full Refund | Cancellation of entire order, out-of-stock cancellation, or unopened items returned within 7 days. | Refund 100% of actual Paid amount (Net balance becomes 0) | Status updated to "Refunded", revoking all streaming privileges associated with the order. |
| Partial Refund | Returning single item from a multi-item order, agreed price adjustments, or shipping fee refunds. | Refund specific item amount (Net = Total - Total Refunded) | Status updated to "Partially Refunded"; only refunded items are revoked, remaining items stay active. |
• Credit Card Payment：Funds are refunded to your issuing bank. DePending / Processing on billing cycles, it will appear on your current or next statement (approx. 3-7 business days).
❓ 4. Frequently Asked Questions (FAQ)
Once a refund is approved, our system automatically revokes the playback license. Your app will no longer play tracks from this album upon next refresh or sync.
Yes. We support partial refunds. Please specify the item name and quantity when applying. We will refund the item's purchase price (minus any bundle discounts), while other items in the order remain active and covered.
If an item arrives damaged or the NFC chip fails to scan, we provide a prePaid return code or courier pickup; all return and exchange shipping fees are 100% covered by FlyTag.
📬 5. Customer Support & Refund Channels
If you need to process a return or refund, please have your order number ready and contact us through the following channels: