Privacy Policy & Data Protection
FlyTag (operated by SAM WIN INC., hereinafter referred to as 'the Company' or 'we') values the privacy of our members and customers. We adhere to the Personal Data Protection Act and relevant international privacy regulations in establishing this Privacy Policy, which explains how we collect, process, use, and safeguard your personal information.
📋 1. Categories and Scope of Personal Data Collected
When you use our store services (including browsing our site, registering an account, purchasing items, requesting returns/exchanges, or contacting support), we may collect the following information within the scope necessary for business operations:
Name, email address, contact phone number, member username, encrypted password, and default shipping address.
Purchased item list, order number, transaction amount, payment method code, recipient name, phone, shipping address, and electronic invoice barcode/carrier data.
Album digital certificate status, track playback authentication logs, physical NFC chip UID binding details, and anti-counterfeiting verification history.
IP address, device model, operating system, browser type, clickstream history, and preferred currency/language stored in cookies.
🎯 2. Purposes and Retention Period of Personal Data Use
- Contract Performance & Order Fulfillment:Processing member orders, verifying payment results, arranging courier shipping for physical merchandise, and dispatching status updates.
- Digital Music Playback License Management:Activating lossless streaming permissions, verifying the legitimacy of NFC chip scans, and preventing unauthorized duplication or recording of digital content.
- Customer Support & Refund Processing:Processing return and exchange requests, issuing refunds to original payment methods, responding to customer inquiries, and investigating transaction irregularities.
- Legal Compliance & Accounting Records:Issuing electronic invoices, maintaining statutory commercial accounting vouchers, and cooperating with lawful judicial investigations.
- Retention Period & Geographic Scope:From when you agree to register an account or initiate a transaction until a deletion request is made or the statutory retention period expires; geographic scope covers regions where the Company and its authorized partners operate.
🔒 3. Information Security & Third-Party Sharing Principles
The Company will never rent, sell, or arbitrarily exchange your personal information with unrelated third parties. Data is shared with trusted partners only under the following necessary circumstances:
- Logistics delivery partners (e.g., Yamato/Black Cat, postal couriers), providing only necessary recipient name, address, and phone number.
- Authorized payment clearing institutions, strictly to execute payment authorization and prevent fraudulent transactions.
- Judicial, law enforcement, or administrative authorities when formally Payment Requested in accordance with applicable laws.
⚖️ 4. Data Subject Rights & Contact Channels
In accordance with applicable privacy laws, you may exercise rights regarding your personal data: query or inspect, request copies, request supplement or correction, request cessation of collection/processing/use, and request deletion of account data.